Technical Support

MIStro Technical Support is designed to address questions relating to:

Installation process
Software errors
Data integrity
Functionality

In an effort to provide optimal client support, any issue that cannot be resolved is immediately evaluated, prioritized, and assigned to the appropriate personnel. The customer is free to check on the status of their issue; however, we personally contact clients as soon as a resolution or alternative option has been identified.

MIStro Technical Support is designed to assist our clients as much as possible. From time to time, clients require additional education on the use of our products. On-site and remote education are both available for an additional fee.

Before contacting Technical Support

Review the documentation related to the function in question.
Have as much detail regarding the issue as possible, including any error messages.
Be at a working PC which has access to MIStro software.
Have ready access to a MIStro manual.
Be on a PC which has PC Anywhere Host version installed.
Be on a PC equipped with a modem connected to a separate line, in addition to the phone line, for conversation.

Telephone Support

Questions related to urgent or emergency software problems, which consist of the software side of the interface being down can be addressed by calling Technical Support and an on-call technician will be paged.

United States	Canada	United Kingdom/Ireland
800-258-4227 Monday - Friday 6:00 a.m. - 6:00 p.m. Mountain Time	800-258-4227 Monday - Friday 6:00 a.m. - 6:00 p.m. Mountain Time	0114-254-4949 Monday - Friday 8:00 a.m. - 2:00 p.m. Greenwich Mean Time	0800-917-0921 Monday - Friday After 2:00 p.m. Greenwich Mean Time

E-mail Support

E-mail our Technical Support staff at support@graspinc.com with any questions which do not require an immediate answer. Email inquiries will receive a response within 24 hours.